The following excerpt is from our refund policy:

We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.

We are dedicated to protecting all information on the Website as is necessary. However, you are responsible for maintaining the confidentiality of your Personally-Identifying Information by keeping your password confidential.

You should change your password immediately if you believe someone has gained unauthorized access to it or your account. If you lose control of your account, you should notify us immediately.

Our system automatically locks accounts for a variety of reasons, including, but not limited to:

1) our system detected unauthorized login attempts;

2) our system detected the wrong password was entered 5 times in a row;

3) our system detected unauthorized password reset requests;

4) our system detected irregular login activity;

5) our system detected two different accounts being accessed from the same computer;

6) you have not logged into your account within 30 days;

7) you have requested for your account and private information to be deleted.

Once an account is locked, it must be manually unlocked by a member of the Yelp Delete Account Security Team by emailing [email protected]